​​​​Rey Ruenata​

eBay Dropshipping Virtual Assistant (Part-time)

October 4, 2021 up to present

• Manual product research

• Manual product listing

• Do pricing of draft list of other VAs

• Checking of draft list of other VAs

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Virtual Assistant/Admin Staff

June 29, 2021 up to July 24, 2021

• Cold calling of leads and appointment setting

• Audio editing of call recordings.

• Time keeping
• Call monitoring of appointment setters

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Technical Service Supervisor

​March 11, 2019 up to February 24, 2020

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• Supervise the gathering of samples of machine’s oil at customer’s site for testing and evaluation by our in-house laboratory.

• Supervise the oil change of die-cast machines at the customer’s site.

• Supervise the trial and evaluation of machine oil or lubricant at the customer’s site.

• Study and evaluate the customer’s oil and other lubricant requirement and propose a product for trial and evaluation at the customer’s site.

• Maintain close liaison with customers and suppliers.

• Coordinates with the Sales Engineer for the schedule of visits and product trial at the customer’s site.

• Handles customer complaints and other relevant communication.

 

Service Manager

​August 8, 2016 up to December 8, 2017

 

• Directly responsible for the optimum utilization of Service Technicians thru carefully planned scheduling and dispatching.

• Checks on status of all service orders against original plans or schedules on a daily basis.

• Review, approve and submit proposals and quotations to customers.

• Develops and administers in coordination with the AVP-Engineering effective programs of personal development including assigned technicians.

• Maintain close liaison with customers and suppliers.

• Prepares summary of parts sales forecast for the division in consultation with his immediate superior.

• Assists in the formulation of long and short-range plan, and in the preparation of forecasts and other required reports.

• Decides on the degree of repair required for a job, parts reusability, and mode of parts and materials to be ordered.

• Promptly and satisfactorily handles customer complaints and other relevant communications.

 

Technical Service Manager

January 7, 2013 up to June 7, 2016

 

• Responsible for defining, developing, and leading the technical services function.

• Responsible for the maintenance of all technical manuals of commercial cooking equipments.

• Support and drive new product, process and technological innovation, commercialization initiatives, associated regulatory interaction, and process improvement efforts.

• Use PDCA and root cause analysis to troubleshoot and find root cause of complaints.

• Troubleshoot and communicate product and process issues to customers - ensure root cause / corrective actions are appropriate and are fully implemented.

• Maintain close coordination with customers from Asia Pacific, U.K., Australia, U.S.A., and Europe, through email, phone, or skype.

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Technical Service Manager

January 7, 2013 up to June 7, 2016

 

• Responsible for defining, developing, and leading the technical services function.

• Responsible for the maintenance of all technical manuals of commercial cooking equipments.

• Support and drive new product, process and technological innovation, commercialization initiatives, associated regulatory interaction, and process improvement efforts.

• Use PDCA and root cause analysis to troubleshoot and find root cause of complaints.

• Troubleshoot and communicate product and process issues to customers - ensure root cause / corrective actions are appropriate and are fully implemented.

• Maintain close coordination with customers from Asia Pacific, U.K., Australia, U.S.A., and Europe, through email, phone, or skype.

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Project Engineer

March 5, 2012 up to October 26, 2012

 

• Oversee project implementation from the mobilization of the contractor up to the commissioning and turn-over.

• Prepares the MS Project Schedule and weekly progress report.

• Prepares the necessary documents and coordinates with various contractors to prevent delays and make sure that the specifications are followed.

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Customer Service Representative

January 23, 2012 up to February 29, 2012

• On the Job Training. Taking inbound calls to attend to customer’s billing issues.

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Customer Service Representative II

November 11, 2011 up to January 16, 2012

• On the Job Training. Taking inbound calls to attend to customer’s mobile handset issues and troubleshooting.

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Die Casting Engineer

February 7, 2004 up to March 12, 2011

• Responsible for production preparation, planning, individual trials and total trials for new project and start-up.

• Responsible for die casting process improvements.

• Responsible for planning, scheduling, and supervision of the preventive maintenance and repairs of die cast machines, furnaces, cooling tower, etc.

• Responsible for planning and scheduling, and supervision of the preventive maintenance, repair, and replacement of die molds.

Responsible for minor and major process improvements, cost reduction activities, production line safety improvement, kiazen.​

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Parts Order & Inventory Control Staff

April 15, 1997 up to July 31, 1998

• In-charge of ordering, monitoring and finding the source of KD (Knock Down) parts with monthly forecast

• Responsible for problem analysis and countermeasure implementation.

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